Watch repair website design for watch and jewellery repair counters

Your pages, the features on them, the final price and the timescale, in writing before you pay a deposit. Hosting, care and any ongoing SEO are listed separately, so you can see what is one-off and what is monthly. On the Business package the first year of hosting and care is included.

Sizing up, usually yes, within limits; sizing down, check first. The Hallmarking Act 1973, which covers the whole UK, makes it an offence to make an addition, alteration or repair to a hallmarked piece without an assay office's written consent (s.5(1)). Section 5(4) exempts one thing: adding metal to a piece that is not new stock, as long as its character and use stay the same, the added metal is the same precious metal at no lower fineness, and the addition is no more than the lesser of 1 gram of gold, 5 grams of silver, 0.5 grams of platinum or 1 gram of palladium and half the piece's weight before the work. A customer's own ring, already sold, is not new stock. The Act gives no matching exemption for cutting metal out, and the assay offices' own notes say any other alteration must be resubmitted to an assay office, so ask yours how sizing down applies before your site offers it. A piece altered outside these rules counts as unhallmarked under the Act.

Only if it is exempt. Across the UK, the Hallmarking Act 1973 makes it an offence, in the course of a business, to describe an unhallmarked article as wholly or partly gold, silver, platinum or palladium, or to supply or offer one with that description (s.1). The Act counts a catalogue, a circular and a price list as advertisements, so a web page listing pieces for sale is caught. The UK assay offices' guidance gives the weights below which hallmarking is not needed: 0.5 grams for platinum, 1 gram for gold and palladium, and 7.78 grams for silver. It also says a piece made before 1950 may be described without a hallmark if the seller can prove it is of minimum fineness and that date. For anything else unmarked, describe it by colour or finish and say it carries no hallmark. Reading a customer's marks at the counter, as the demo offers, is not a description of anything you sell.

If you sell precious metal pieces online, yes in some form. Under the Hallmarking Act 1973 (UK), a dealer must keep the British Hallmarking Council's notice explaining hallmarks on show in the part of the premises customers come into (s.11), and the Act's meaning of dealer takes in making, supplying, selling or exchanging precious metal articles. The Council's guidance on GOV.UK says all dealers supplying precious metal items must display the notice, and that online retail sites must also prominently show explanatory information about hallmarks, using Dealer's Notice A or Notice B, made for online sales. Notice A is a free download from any of the four assay offices' websites. A counter that only repairs customers' own pieces and sells none may not be a dealer at all; the Act does not say plainly either way, so ask your assay office rather than guess.

Say which purpose your valuations serve, usually insurance replacement, and that it is not a selling price. The Institute of Registered Valuers, regulated by the National Association of Jewellers, says most valuations are for insurance replacement and that the insurance figure differs from what a private seller would get. Age UK's guide tells customers to check the valuer's body, to find out what their insurer needs before paying, and that revaluing every two to five years may be worth it, as some insurers ask for it. So the page should state the price, what the document includes, how long an appointment takes, and what the figure cannot be used for. If your valuer is on the IRV, the Association of Independent Jewellery Valuers or another register, name it and point customers to that register to check. If not, name none: the UK CAP Code bars claiming approval from a body that has not given it (rule 3.52).

Not as a promise. ISO 22810:2010 is the international standard makers use to test a watch's water resistance and decide what it may be marked with; it is a makers' standard, not UK law, and nothing we read in it tells a repairer what to do once the case has been opened. Say what you do once the case back has been opened: check or replace the seal, offer a pressure test if you have the equipment, and report the result as the result on the day of the test. Words like waterproof, or water resistant again, are claims, and under the UK CAP Code you need evidence before you make them (rule 3.7). A plain note telling customers how often to retest if they swim is safer than any guarantee.