Appliance repair website design for engineers who come to the house

Your pages, the features on them, the final price and the timescale, in writing before you pay a deposit. Hosting, care and any ongoing SEO are listed separately, so you can see what is one-off and what is monthly. On the Business package the first year of hosting and care is included.

Be careful with it. The ASA's own search turned up no ruling on an appliance repairer, but in October 2012 it found against a drainage firm's "No call out charge": readers would take it to mean they "would only pay a charge if repair work was carried out and not for a call out for the advertiser to assess or diagnose a problem", and the firm had no evidence that was so (CAP Code rules 3.1, 3.3 and 3.7, UK-wide). If every visit carries a diagnosis fee, a no fix, no fee line sits badly beside it. Show the fee, say what it covers and whether it comes off the repair, and use the slogan only where it is true for every job.

Only if your business is on the Gas Safe Register for that work. In Great Britain the Gas Safety (Installation and Use) Regulations 1998 count servicing and repairing a gas appliance as work on a gas fitting, and a self-employed person or an employer may only do it as a member of the class the HSE approves (reg. 3(3)). HSE says that class is the Gas Safe Register, and the back of an engineer's card lists the categories of work, such as cookers. Northern Ireland has the same rule in its own 2004 Regulations, and both sets bar anyone from falsely pretending to be registered. On a dual fuel cooker, say whether you take on the electric oven only.

Yes, and say when you will tell them. Searches for "is it worth repairing a washing machine" average about 110 a month, and autocomplete adds the machine's age to the question, so the doubt is there before you are called. Under the Consumer Rights Act 2015, what your website says about the service binds you if the customer weighed it up before booking (s.50), and the work itself must be done with reasonable care and skill (s.49). So promise only what you will do, such as giving a view at the diagnosis before any part is fitted, and say what the visit costs if the answer is no.

Not in those words. For washing machines and washer-dryers in Great Britain, the Ecodesign Regulations 2021 make the manufacturer, importer or authorised representative keep listed parts available to professional repairers for at least 10 years after the last unit of a model is placed on the market. The list includes motors, pumps, drum bearings, heaters, hoses and circuit boards, with delivery within 15 working days to repairers registered with them. That is the maker's duty, and an older machine may be past it. A maker can also ask a repairer who registers for its repair information to show technical competence, compliance with the Electricity at Work Regulations 1989 and liability insurance. Say you order parts by model number, and how long they usually take.

Yes, once you are registered to carry it. Carrying waste as a business in England means registering as a waste carrier with the Environment Agency; Wales (Natural Resources Wales) and Scotland (SEPA) keep their own registers, and Northern Ireland has its own process. If you also sell appliances, the WEEE Regulations, which apply across the UK, add a duty when you sell a new one: offer free take-back of the old item of the same type, in store with at least 28 days to bring it in, through another free service or through the Distributor Take Back Scheme, and say on your website which you offer if you sell online. A repairer who sells nothing has no take-back duty, so point customers to the retailer or the council.

Usually, yes. Booked through your website or over the phone, the repair is a distance contract; agreed in the customer's kitchen, it is an off-premises one. Either way the Consumer Contracts Regulations 2013 allow 14 days to cancel. You must not start the work in that time unless the customer expressly asks you to, and if they then cancel they pay a proportionate amount for what was done (reg. 36). Where the customer specifically asked for a visit to carry out urgent repairs, the cancellation rules do not reach it, though they still cover extra services and goods beyond the replacement parts needed (reg. 28). Whether a broken washing machine is urgent may depend on the case, so ask the question on your request form.